Refund and cancellation policy
Last updated 2 October 2026
Cancellation
You can cancel an order for standard stock items by contacting us in writing before the goods are dispatched. If you cancel after dispatch, return freight and any restocking charges will be deducted from the refund.
Orders for imported equipment placed specially for you, custom-made items, and modular operation theatre projects cannot be cancelled once we have placed the order with the manufacturer or started design or manufacturing. Any advance paid will be adjusted against costs already incurred.
Damaged or incorrect products
Please inspect the goods at delivery and report any transit damage, shortage or incorrect item within 48 hours with photos. After verification we will repair, replace or refund the affected item.
Refunds
Approved refunds are processed within 7 to 10 working days to the original payment method. For online payments, the bank or card issuer may take a few additional working days to show the credit.
If money is deducted but your online payment fails, it is normally reversed automatically by your bank within 5 to 7 working days. Contact us with the transaction ID if it is not.
Duplicate or excess payment
If you pay twice or pay more than the invoiced amount by mistake, tell us and we will refund the excess to the original payment method after verification.
Contact
Life Line Medical Systems, Plot No. 113, Pannase Layout, Old Mokhare College Road, Swavlambi Nagar, Nagpur, Maharashtra 440022. Phone +91 87705 30146, email lifelinengp@gmail.com.